SERVICE LEVEL AGREEMENT

1. Subscriber will declare that the information and data given are correct. In case of any false information, the Subscriber will be liable to appropriate legal action.
2. Subscriber will not share his/her connection with anybody's PC or use more computers than mentioned. Otherwise, Speed Online Services can discontinue the line.
3. Speed Online Services may install HUB/SwItch or another device any time and the Subscriber is obligated to provide space and power outlet for that purpose.
4. Due to an electric short circuit to thunder if any damage occurs Speed Online Services are not responsible for it.
5. The one-time installation charge (OTC) is not refundable.
6. The monthly bill or line rent has to be paid to Speed Online Services on a prepaid basis.
7. If the bill is not paid on a prepaid basis of the respective month to the Speed Online Services office, the line will be blocked without any prior notice. It may take 24 (Twenty four) hours to un-block the line, once it is blocked.
8. Speed Online Services may charge or modify this agreement of prices and may discontinue or revise all other aspects of the internet service at its own discretion and with prior notice.
9. The subscriber would not able to change his/Her time slot for the first 3 (three) months. After that, if the Subscriber wishes to change his/her time slot, Speed Online Services will charge Tk. 500 ( Five hundred) as conversion charge.
10. The subscriber will be able to unblock his/her line within 3 (Three) months by paying the last billed amount in full (No concessions possible) with the current month's bill in advance.
11. Subscriber can stop his/her internet service by completing a short formality with Speed Online Services one month earlier.
12. After unsubscribing our connectivity Speed Online Services with take-back cables and other devices which we have been providing to establish a connection.
13. The subscriber shall not use the connection for any illegal purpose.